batjili365 Privacy Policy

General Overview

batjili365 ("we", "our", "platform") operates an online betting and casino service for users in Bangladesh. This privacy policy ("policy") explains how batjili365 collects, uses, stores, discloses, and protects your personal information when you use our website, mobile application, and related services ("services").

This policy is considered part of our Terms and Conditions. If you disagree with any part of this policy, you are requested to stop using our services. batjili365 reserves the right to change this policy at any time, and notice of any changes will be given on the platform.

Our services are available only to individuals aged 21 or older. By registering, you confirm that you are at least 21 years of age.

What Information We Collect

batjili365 collects various types of information in order to provide you with a safe and improved service. The main categories of information collected are listed below:

2.1 Personal Identification Information

• Full name (in both Bengali and English)
• Date of birth and age verification information
• National Identity Card (NID) or passport number
• Mobile phone number
• Email address
• Residential address

2.2 Financial Information

• bKash, Nagad, Rocket, or bank account details (required for transactions)
• Deposit and withdrawal history
• Transaction date, time, and amount

2.3 Technical and Usage Information

• IP address and device information
• Browser type and operating system
• Date, time, and duration of platform access
• Game play history and betting records
• Information collected through cookies and similar tracking technologies

2.4 Information Received Through Customer Support

We store information you provide when contacting us via live chat or email. This may include your complaints, requests, or comments.

Why We Use Your Information

batjili365 uses collected information only for lawful and fair purposes. The main reasons we use your data are described in detail below:

3.1 Account Management and Service Delivery

• Verifying user identity and ensuring secure account creation
• Processing deposit and withdrawal transactions
• Managing bonuses and promotional offers
• VIP program and rewards management

3.2 Security and Fraud Prevention

• Preventing unauthorized access to accounts
• Detecting and preventing financial fraud and fraudulent activity
• Taking appropriate measures to prevent money laundering and illegal financial activity

3.3 Compliance with Legal Obligations

batjili365 may be required to use your information or provide it to relevant authorities in certain cases in order to comply with applicable legal requirements.

3.4 Service Improvement and Personalization

• Analyzing your preferences and usage patterns to improve the service
• Displaying games and offers relevant to you
• Personalizing the gaming experience

3.5 Communication

We use your contact information to send important notifications about your account, transactions, or services, and to provide customer support.

Disclosure of Information to Third Parties

batjili365 does not sell your personal information or disclose it arbitrarily to third parties for commercial purposes. However, information may be disclosed in a limited manner in the following circumstances:

4.1 Service Provider Partners

Only the minimum information necessary to complete the service is shared with game technology providers, payment processing organizations (for transactions with bKash, Nagad, Rocket, etc.), and technical service providers. All such partners are bound by confidentiality agreements.

4.2 Legal Requirements

We may be required to disclose necessary information in response to a court order, legal process, or a lawful request from a competent authority.

4.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may be transferred. You will be notified in advance in such circumstances.

4.4 International Data Transfers

Our servers may be located in various countries. When transferring your information outside Bangladesh, we ensure that adequate data protection measures are in place in the relevant country.

Cookie Usage Policy

batjili365 uses cookies and similar tracking technologies on its website and application to provide an improved user experience. The different types of cookies are described below:

5.1 Essential Cookies

These cookies are essential for the basic functionality of the platform. They are used to maintain login sessions, perform security checks, and store user preferences. These cookies cannot be disabled.

5.2 Analytical Cookies

We use analytical cookies to analyze how the platform is used and to improve service quality. This information is generally stored in aggregate form and is not used to identify individual users.

5.3 Functional Cookies

Functional cookies are used to remember user language preferences, game settings, and other personalized preferences.

Cookies can be managed through your browser settings. However, disabling cookies may limit some functionality of the platform.

How We Keep Your Information Secure

batjili365 applies industry-standard technology and practices to ensure the security of your information. The key components of our security measures are listed below:

• SSL/TLS Encryption: All data exchanged between our platform and servers is protected by SSL encryption, which prevents unauthorized access by third parties.
• Two-Factor Authentication: An additional layer of two-factor verification is in place for accessing accounts.
• Data Encryption: Sensitive information (such as payment details and passwords) is stored in encrypted format.
• Regular Security Audits: Our systems undergo regular security reviews and testing.
• Access Controls: Only authorized staff can access user information, and they are required to follow strict confidentiality policies.

How Long We Retain Information

batjili365 retains your personal information only for as long as necessary or as required by legal obligations. Our policy on data retention is as follows:

7.1 Active Account Information

We retain your complete profile and transaction information for as long as your account remains active.

7.2 After Account Closure

Even after an account is closed, information may be retained for a specified period for legal, regulatory, and dispute resolution purposes.

7.3 Financial Transaction Records

Financial transaction records may need to be retained for an extended period in accordance with financial regulations.

7.4 Requests to Delete Information

You may request deletion of your information where consistent with legal and regulatory obligations. Send such requests to [email protected].

Your Privacy Rights

As a user of batjili365, you have the following rights regarding your own information:

• Access: You have the right to know what information we hold about you.
• Correction: If any of your information is incorrect, you can request that it be corrected.
• Deletion: In certain circumstances, you have the right to request that your information be deleted.
• Objection to Processing: You can object to the processing of your information for specific purposes.
• Portability: The right to request a copy of your information in a structured format.
• Withdrawal of Consent: Where information is processed on the basis of consent, the right to withdraw that consent at any time.

To exercise any of the above rights, contact us at [email protected] or get assistance directly through live chat.

Protecting the Information of Children and Adolescents

batjili365 services are for individuals aged 21 or older only. We do not intentionally collect any personal information from minors.

An age verification process is applied at registration. If we are informed that a minor's information has been collected for any reason, we will take immediate steps to delete it and will close the relevant account.

If you believe that a minor has registered on our platform, please notify us at [email protected].

About Updates to This Policy

batjili365 may update this privacy policy from time to time. In the event of significant changes, we will:

• Publish a special notice on the website
• Send a notification to your registered email address
• Update the "Effective Date" at the top of this page

Continued use of the platform after changes are made will be considered as your acceptance of the updated policy. We therefore recommend reviewing this page regularly.

If you need a previous version of this policy, please contact our support team.